Terms & Conditions

The Russian Shop web site allows us to display all the items which are available to buy. We have made every effort to photograph and display Items as accurately and fairly as possible and to ensure that prices quoted are correct at the time of publishing. All prices are displayed inclusive of VAT. The items are described with weights and dimensions which are approximate only. We will only accept orders if there are no material errors in the description of the goods or their prices as advertised on this website. We make every effort to describe and display the colours of our items as accurately as possible, however, the images and the actual colours that you see will vary slightly depending on the monitor that they are viewed on, so we cannot guarantee that your monitor’s display of colour will accurately reflect the color of the item that is delivered to you.  Also please note that most of the products that we sell are hand crafted therefore some variations are very likely between the picture on the website and the product that you receive.    To the extent permitted by applicable law, The Russian Shop disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Russian Shop shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

No contract will subsist between you and therussianshop.co.uk (the trading name of The Russian Shop) for the sale by you it to you of any product unless and until therussianshop.co.uk accepts your order by e mail confirming that it has dispatched your product. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of United Kingdom.
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Availability

We aim to keep all items in stock and available to order at any time. From time to time due to the nature of our supply chain, some items may become un-available. These will be shown on the site as “out of stock”. Unfortunately it will not be possible to purchase these items from the site.
There may be a rare occasion when our stock records are inaccurate, and you are able to place an order through the site for an item that we do not have in stock. This means that your order is an offer, and not a contract of sale between yourself and The Russian Shop. We will contact you as soon as possible via e mail if the items you have ordered are not available. You will then be given the opportunity to wait until the item is delivered, change or cancel your order.

These terms and conditions cannot be varied except by changes which may be made from time to time by The Russian Shop on the site. In particular, nothing said by any representative of The Russian Shop will operate as a variation to these terms & conditions or constitutes a legal representation on behalf of either of them.
Price and availability information is subject to change without notice.
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Credit Card Security

The Russian Shop accepts all major credit and debit cards. Our payment service provider is Paypal.

Your payment and order details are sent to us across a secure connection to Paypal online payment service provider. All information is collected and encrypted on a secure server. Paypal provides a secure environment approved by Barclays Plc to take and process payments on our behalf.
When you proceed to our payment page, you can see that the pages are secure because the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser. This means that all details are confidential while input on the Internet and stay confidential when passed to Paypal. We never see your card details. Paypal is the only person/system to see these details and we only reference your card using your order number. Even if we do a refund to you, we do not physically see your card details.

As an extra security measure, your credit card details will not be retained on our secure servers, this is why you must re-enter your card details each time you purchase anything from the site.
Order Offline

If you’re unhappy about ordering online, then you can always order over the telephone by contacting us directly at one of our shops details of which can be found under “contact us” section of the Russian Shop website.
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Delivery

We aim to dispatch most orders, once accepted within one working day. In the unusual event that we are experiencing an unusually high demand for an item which delays delivery, we will contact you via e mail with a revised delivery date. You will also have the option to cancel your order.

No order will take longer than 72 hours to dispatch, unless we advise you by e mail to the contrary.
Delivery Charges & Times

UK Standard Delivery
All orders are sent by Royal Mail First Class Standard Delivery.

Cost: £2.50 for orders under £50 and free for orders over £50, regardless of the size of your order.

Delivery time: 3- 7 days after dispatch.

We also offer an express service which will be shipped by Special Delivery or the Courier depending on the size of the package.  Your order should be with you within £48 hours.

Delivery outside the uk.
If you require a delivery outside the U.K. mainland please contact us for shipping costs.

Late/Lost Deliveries
If your delivery is late, please contact us at info@therussainshop.co.uk We make every effort to deliver within the times stated within the website, but we will not be liable for any loss caused to you by late or lost delivery.
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Returns Policy
Unwanted items
We want you to be completely happy with your purchase at the Russian Shop website that is why we offer a 14 day no quibble money back guarantee. If for any reason you are not happy with the item(s) you have received, then we are happy to exchange them or give you a full refund provided:

•    The items that re returned have not been worn and are not damaged
•    Items are returned with all the original packaging.
•    Items returned are in a re-saleable condition
•    Proof of purchase and original documents are returned with the items
•    Returns are made within 14 days of receipt of your order.

Please note that the shipment cost is non refundable.

We will require you to pay for the return postage to us. As you will be responsible for the item(s) until they reach us, we recommend that, for your own protection, you use a secure delivery method which requires a signature upon delivery e.g. Royal Mail Recorded Delivery.

We take great care when picking and dispatching your order. If, by any chance, you receive any item(s) that you have not ordered, a full refund or exchange will be given. In the case of an exchange, please follow the returns procedure. The correct item(s) will then be sent out immediately on receipt of your return.

Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods.
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Privacy Policy

The Russian Shop is committed to protecting your privacy. We do not, and will not sell, loan or rent any identifiable information relating to our customers to any third party. Our company policy is consistent with, and abides by the UK Data Protection Acts 1984 and 1998.

Damage to your computer
The Russian Shop makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The Russian Shop shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
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Copyright

All rights, including copyright in the content of the pages of this web site are owned or controlled for these purposes by The Russian Shop. Any use of this website or its contents, including copying or storing it or them in whole or part. Other than for your own personal, no-commercial use is prohibited, without the prior written permission of The Russian Shop. You may not modify, distribute or re-post anything on this website for any purpose.

Copyright © 2008 The Russian Shop UK. All Rights Reserved.